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Support & FAQs
Answers for payments, routing numbers, and virtual accounts. Need help? Reach out to AirSend at
support@useairsend.com
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Pricing & Fees
What are AirSend's platform fees?
Common Payment Questions
I have a question about a payment. How can I contact support?
My funds are missing or have not landed in my account.
When will the funds land in the account?
What is the minimum amount that I can send or receive?
Where do I input the memo when making a payment?
My bank doesn’t recognize the routing number. What should I do?
Virtual Account FAQs
Does AirSend provide SWIFT codes or account numbers to its Customers?
My bank did a microdeposit to my virtual account. How do I get the amounts?
Plaid is asking for a 3-letter code sent to my virtual account. Where do I find it?
What types of transactions can I receive in my virtual account?
